Terms & Conditions

Prior to the clean, please read over our Terms & Conditions

1.) 100% Satisfaction Guarantee:

  • Swift Cleaning Pros is committed to offering 5-Star service by guaranteeing our work. In rare cases, there may be times where we miss a certain part(s) of the job. For your peace-of-mind, we offer a 100% satisfaction guarantee. Free of charge, we will fix the area in question. Being a 5-Star company is not about “never making a mistake” for our Clients, it’s about fixing it and being accountable on those rare occasions that we do.

  • To qualify for our 100% satisfaction guarantee policy, we REQUIRE you to reach out within 24-hours of the service (phone or text) and inform us of the issue. We also require a photo of the specific area in question. Failure to contact us within 24-hours of the service and/or failure to provide a photo of the issue will result in expiry of the guarantee and/or render the guarantee void.

  • In rare cases, sometimes we are unable to clean a specific area due to health or liability reasons. If we believe that there is risk of physical or property damage, we will inform you of this area, but will not continue to clean the specified area. These do not qualify for the 100% Satisfaction Guarantee.

2.) Customer Expectations:

  • To ensure the highest quality of service, we ask you to prepare the house to be properly cleaned and tidy up before our arrival unless tidying up and organizing is part of what we have contracted to do.. This allows us to complete the job in a timely manner and would include: picking up items off the floor, clearing countertops for cleaning (in Bathrooms, Kitchen, Bedrooms, etc.).

  • Unattended Cleanings: for any first-time Clients, we ask that you are present to do an Initial Walk-Through (scope-of-work review) & a Completion Walk-Through with our Lead Cleaner. If you are unable to do so, please inform us beforehand to set guidelines and proper expectations for all parties.

3.) Cancellation Policy:

  • While we don’t want any cancellations, we understand there may be unforeseen circumstances. If you need to cancel your booking, we ask you to inform us at least 48-hours in advance of the scheduled booking.

  • Cancellations less than 48-hours in-advance of the scheduled booking will result in a 50% charge of the booking total (plus GST).

  • Cancellations less than 24-hours in-advance of the scheduled booking will result in a 100% charge of the booking total (plus GST).

  • If our cleaners are unable to access the premises without notice, the full value of the booking will be charged (plus GST).

4.) Arrival Window:

  • Swift Cleaning Pros values your time & prides ourselves in punctuality. Kansas City is a very large city, and there can be unforeseen circumstances that are out of our control such as traffic and weather.

  • To keep cleaners safe while driving to Client addresses, we give a 1-hour arrival window.

  • If we will be running late outside the 1-hour window, we will contact you ASAP to inform you of the new ETA.

  • If the new ETA is more than 2.5 hours after the scheduled arrival time, you can cancel with no charge.

6.) Refund Policy:

  • Swift Cleaning Pros does NOT offer refunds. We take pride in our quality-of-work and stand behind our service. We offer the best possible cleaning expertise to ensure the best possible results.

Reminders:

  • Personal Valuables: Secure your valuables